Company Description

Pixona.io is creating Generative AI Agents focused Recruiting and Career Development with the goal of hiring faster, for less money, with better results. We are also building a platform that helps people discover their skills and new opportunities using Generative Artificial Intelligence combined with state of the art LLMs, ML models, and other sophisticated technologies. We really want to help others and fix a very broken recruiting industry. The TAM for recruiting services is 870 Billion per year, and we are an incredible opportunity because we are not only a SaaS company but also a labor augmentation and replacement company. We are a remote-first company that values innovation, growth mindset, and diversity. We see our product branching out into new verticals once recruiting is done.

Job Summary:

‍We are seeking a proactive and customer-focused Customer Success Specialist to help our clients maximize the value of our AI recruiting solutions. The ideal candidate will have a strong background in customer service and account management, excellent communication skills, and a passion for helping others succeed. You will be responsible for onboarding new clients, providing ongoing support, and ensuring customer satisfaction and retention.

Key Responsibilities:

• Client Onboarding: Guide new clients through the onboarding process, ensuring a smooth and successful implementation of our AI recruiting agent and ATS/CRM platform.
• Customer Support: Provide exceptional support to clients via email, phone, and chat. Resolve any issues or concerns promptly and effectively, ensuring a positive customer experience.
• Training and Education: Conduct training sessions and create educational materials to help clients understand and utilize the full capabilities of our platform.
• Customer Engagement: Proactively engage with clients to understand their needs, goals, and challenges. Provide tailored recommendations and solutions to help them achieve their recruitment objectives.
• Relationship Management: Build and maintain strong relationships with clients, acting as their trusted advisor and advocate. Ensure ongoing satisfaction and identify opportunities for upselling and cross-selling.
• Feedback and Improvement: Collect and analyze customer feedback to identify areas for improvement in our product and services. Collaborate with the product development team to implement enhancements based on customer insights.
• Reporting and Analysis: Maintain accurate records of customer interactions and success metrics. Provide regular reports and updates to management on customer satisfaction and retention rates.

Qualifications:

• Customer Service Experience: At least 2-4 years of experience in customer success, account management, or a related role, preferably in the technology or recruitment industry.
• Strong Communication Skills: Excellent verbal and written communication skills with the ability to convey complex information clearly and effectively.
• Problem-Solving Abilities: Strong analytical and problem-solving skills with the ability to think creatively and find solutions to customer challenges.
• Relationship Building: Demonstrated ability to build and maintain strong relationships with clients and stakeholders.
• Tech-Savvy: Familiarity with AI technologies, CRM systems, and the recruitment industry is a plus.
• Bachelor’s Degree: A degree in Business, Communications, Marketing, or a related field is preferred.

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